Knight-Ridder buys publisher of free papers in its home market

February 16th, 2005 § 0 comments § permalink

Knight-Ridder, publisher of the San Jose Mercury News, bought the company that publishes the San Mateo Daily News, and four other free papers in Burlingame, Redwood City, Palo Alto, and Los Gatos. This is a significant media shift, both in the Bay Area and nationwide.

The big monopoly metro dailies are facing death from a thousand paper cuts, from the Internet as well as from free dailies and weeklies. The NY Times just bought into a free paper that competes with its own Boston Globe. The SF Examiner has launched a new edition in Washington, DC. This probably marks the beginning of the end of big papers’ strategy of using zoned editions to compete in suburban markets.

In the corporate press release, Hilary Schneider, senior vice president/operations for Knight Ridder, said, “These newspapers are widely embraced by the communities they serve. They provide the kind of ‘micro-local’ coverage that larger metro dailies often do not, but that many consumers and small advertisers clearly seek.”

Significantly, the newly-acquired company will report to Hilary Schneider at the corporate home office and not the San Jose Mercury News. I expect to see KR provide the capital to expand this mini-chain throughout the Bay Area, both deepening their coverage in Santa Clara County, the Mercury News’ home market, and broadening it in San Mateo County, where the Chron and ANG (SM County Times, Pacifica Tribune) are dominant.

In northern California, KR also owns the Contra Costa Times and the Monterey Herald. I worked for the Mercury News in the mid-nineties, as one of the architects of their Web site.

Hallmark’s Valentine’s traffic exceeds their wildest expectations

February 16th, 2005 § 0 comments § permalink

I just received a note from Hallmark apologizing for the poor performance of their site on Valentine’s Day. Apparently, despite their best efforts to prepare, they got twice as much traffic as they expected.

This is good news for every in online publishing, but especially those of us who specialize in connecting people to one another. Soon, we may be hearing more about Metcalf’s Law than Moore’s Law.

We owe you an apology. First, the most important three words of this letter – WE ARE SORRY.

This Valentine’s Day, our site was up and down all day. For many of you, that meant frustration and wasted time when you were simply trying to send or retrieve an e-card.

We thought we were ready to handle a huge amount of traffic on Valentine’s Day. Obviously, we thought wrong. We were surprised by double the amount of traffic we expected. And we cringe at the disappointment we caused to some of you.

In short, we made promises to deliver that were not kept. And for those of you who experienced that disappointment, we are so sorry for any frustration we may have caused.

Rest assured this experience will serve as a lesson for us. We are now challenging our team to reevaluate every step we took to prepare for Valentine’s Day…because it wasn’t enough.

With our deepest apologies, The Hallmark.com Team