Netflix has the worst Web site of any major ecommerce company

I love Netflix. Their service is remarkable. In my town, where there is no video store, I see their unmistakable red envelopes everywhere.
However, I was cheered to hear that Amazon might get in the market and would be prepared to switch tomorrow, given the opportunity. I’m sure I’m not alone.
After months of price increases, Netflix has announced that they’re lowering their price by nearly 20%. Amazon is already having a positive effect on Netflix customers.

“We started hearing rumors about two weeks ago, and we were able to confirm them,” [Netflix founder Reed] Hastings said in an interview. “We think we will compete successfully with them because we have great scale, we ship 3 million DVDs a week, and we have five years of experience in this market.

What I really want is a way to find movies. Netflix has the worst site of any major ecommerce player. Try to find movies by director. Try to get decent recommendations based on your past rentals. Try to find a list of recent releases that isn’t larded with garbage. Try to find critics’ recommendations that aren’t laundry lists of the greatest films ever made.
There’ is no question that I’m missing movies I really want to see because they aren’t top of mind when I’m on Netflix. I can’t wait for Amazon to get into this market with their recommendation software and with the Internet Movie Database.
I would pay $5 more per month just to not deal with Netflix’s crappy web site.

One thought on “Netflix has the worst Web site of any major ecommerce company

  1. Oh my god, you are not kidding – the “findability” quotient on Netflix is approaching nil. They could really use a faceted search, but barring that, they could at least tell you HOW MANY videos are in a given genre when browsing, or HOW MANY videos match your search terms.
    Since they provide such crappy search and browse features, they should at least make their database exportable so some clever programmer can write a decent interface to help movie fans find what they need.

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