AOL is rediscovering its members, according to this AP story on CNN. I remember at the beginning of the merger, when AOL/TW was touted as a merger of subscription powerhouses, from online, to cable, to HBO, to magazines.
What they’re also rediscovering is that when people pay for something, they expect a certain degree of service and don’t expect to be whored out to advertisers, who are only paying a fraction of what subscribers are putting up.